:root{--g:#1F3A2E;--g2:#2E5442;--g3:#CFE0D6;--bg:#F5F4F0;--card:#fff;--line:#E2E0D8;--tx:#1C1C1A;--mu:#6B6A64;--ok:#1E7B4A;--okb:#DDF1E5;--warn:#8A5F00;--warnb:#FFF4CC;--bad:#A33;--badb:#F8E1E1;--rec:#C62828;--r:12px;--sh:0 1px 2px rgba(0,0,0,.04),0 2px 8px rgba(0,0,0,.04)}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--tx);font:15px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;-webkit-text-size-adjust:100%}
body{overflow-x:hidden}
button,input,select,textarea{font:inherit;color:inherit}
button{-webkit-tap-highlight-color:transparent}
a{color:var(--g2)}
[hidden]{display:none!important}
:focus-visible{outline:3px solid #7FB596;outline-offset:2px}
.center{display:flex;align-items:center;justify-content:center;min-height:60vh}.muted{color:var(--mu)}
kbd{display:inline-block;min-width:18px;padding:0 4px;border:1px solid var(--line);border-bottom-width:2px;border-radius:4px;background:#FAFAF7;font:600 11px/16px ui-monospace,Consolas,monospace;color:var(--mu);text-align:center}

/* top bar */
.top{position:sticky;top:0;z-index:20;background:var(--g);color:#fff;display:flex;align-items:center;gap:8px;padding:6px 14px;min-height:52px}
.top .brand{font-weight:700;letter-spacing:.3px;white-space:nowrap;margin-right:8px}.top .brand span{font-weight:400;color:#cfe0d6}
.tabs{display:flex;gap:4px;flex:1;overflow-x:auto;scrollbar-width:none}.tabs::-webkit-scrollbar{display:none}
.tab{background:transparent;border:0;color:#cfe0d6;padding:9px 13px;border-radius:9px;cursor:pointer;white-space:nowrap;display:inline-flex;align-items:center;gap:6px}
.tab:hover{color:#fff;background:rgba(255,255,255,.07)}
.tab.on{background:rgba(255,255,255,.16);color:#fff;font-weight:600}
.pill{display:inline-block;min-width:20px;padding:0 6px;border-radius:10px;background:rgba(255,255,255,.22);color:#fff;font-size:12px;font-weight:700;line-height:20px;text-align:center}
.pill.hot{background:#F2B33D;color:#2A1E00}
.top .who{font-size:13px;color:#cfe0d6;white-space:nowrap;max-width:160px;overflow:hidden;text-overflow:ellipsis}
.top .out{background:transparent;border:1px solid rgba(255,255,255,.3);color:#fff;border-radius:8px;padding:6px 10px;cursor:pointer;white-space:nowrap}

/* region + progress */
.bar{display:flex;gap:10px 16px;align-items:center;flex-wrap:wrap;padding:10px 14px;background:#fff;border-bottom:1px solid var(--line)}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:10px;overflow:hidden;flex:none}
.seg button{border:0;background:#fff;padding:8px 13px;cursor:pointer;white-space:nowrap}.seg button+button{border-left:1px solid var(--line)}
.seg button.on{background:var(--g);color:#fff;font-weight:600}
.prog{flex:1;min-width:180px;max-width:420px}
.prog-t{display:flex;justify-content:space-between;font-size:13px;color:var(--mu)}.prog-t b{color:var(--tx)}
.prog-b{height:7px;background:#ECEBE4;border-radius:5px;overflow:hidden;margin-top:3px}.prog-b i{display:block;height:100%;background:var(--ok);border-radius:5px;transition:width .3s}
.stat{font-size:13px;color:var(--mu);white-space:nowrap}.stat b{color:var(--tx)}

main{max-width:1280px;margin:0 auto;padding:14px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px;box-shadow:var(--sh);min-width:0}
h1{font-size:24px;line-height:1.2;margin:8px 0 4px}h2{font-size:16px;margin:0 0 10px}
.small{font-size:12.5px;color:var(--mu)}
.err{color:var(--bad)}
.banner{display:flex;align-items:center;gap:10px;flex-wrap:wrap;background:var(--warnb);border:1px solid #F0DE9A;border-radius:var(--r);padding:9px 14px;margin-bottom:12px;font-size:14px}
.banner .btn{margin-left:auto}
.banner.due{background:#E9F3EC;border-color:#BFD9C8}

/* call layout */
.callgrid{display:grid;grid-template-columns:minmax(0,1fr) 350px;grid-template-areas:"lead script" "out script" "hist script";gap:14px;align-items:start}
.callgrid .lead{grid-area:lead}.callgrid .outcome{grid-area:out}.callgrid .hist-card{grid-area:hist}
.callgrid .script{grid-area:script;position:sticky;top:66px;max-height:calc(100vh - 80px);overflow:auto}
@media(max-width:980px){.callgrid{grid-template-columns:minmax(0,1fr);grid-template-areas:"lead" "script" "out" "hist"}.callgrid .script{position:static;max-height:none}}

.nav{display:flex;gap:8px;align-items:center;justify-content:space-between}
.badges{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 10px}
.b{display:inline-block;font-size:12px;padding:2px 9px;border-radius:20px;background:#EEEDE7;color:#444;white-space:nowrap}
.b.p1{background:var(--g);color:#fff}.b.p2{background:var(--g3);color:var(--g)}.b.p3{background:#EEEDE7}
.b.st-meet,.b.st-ok{background:var(--okb);color:var(--ok)}.b.st-no{background:var(--badb);color:var(--bad)}.b.st-call{background:var(--warnb);color:var(--warn)}
.phones{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0 14px}
.phone{display:flex;align-items:stretch;gap:6px}
.call{display:inline-flex;align-items:center;gap:10px;background:var(--ok);color:#fff;text-decoration:none;font-size:20px;font-weight:700;padding:13px 22px;border-radius:12px;letter-spacing:.3px;box-shadow:0 2px 6px rgba(30,123,74,.25)}
.call svg{width:22px;height:22px}
.call:hover{filter:brightness(1.08)}.call:active{transform:translateY(1px)}
.icon{width:48px;border:1px solid var(--line);background:#fff;border-radius:12px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;color:var(--mu);flex:none}
.icon svg{width:18px;height:18px}.icon:hover{color:var(--tx);background:#FAFAF7}
.icon.sm{width:30px;height:28px;border-radius:7px;margin-left:6px;vertical-align:middle}.icon.sm svg{width:14px;height:14px}
.nophone{background:var(--badb);color:var(--bad);border-radius:10px;padding:10px 12px;font-size:14px}
.kv{display:grid;grid-template-columns:150px minmax(0,1fr);gap:5px 12px;font-size:14px}.kv>div:nth-child(odd){color:var(--mu)}
.kv a{word-break:break-all}.cp{display:flex;align-items:center;flex-wrap:wrap}
@media(max-width:600px){.kv{grid-template-columns:1fr;gap:0}.kv>div:nth-child(odd){margin-top:8px;font-size:12.5px}}
.note{background:var(--warnb);border-radius:9px;padding:9px 12px;font-size:13.5px;margin-top:10px}
.note.nosr{margin:0 0 6px}
.topic{background:#EEF5F0;border-left:4px solid var(--g2);padding:9px 12px;border-radius:7px;margin:12px 0 0;font-size:14px}
.topic.warmup{background:#F4F1FA;border-color:#7A68A6;margin:4px 0 0}

/* outcome */
.status{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:4px 0 8px}
.status button{position:relative;border:1.5px solid var(--line);background:#fff;border-radius:11px;padding:12px 8px 12px 30px;cursor:pointer;font-size:14px;line-height:1.25;text-align:left;min-height:52px;transition:background .12s,border-color .12s}
.status button:hover{border-color:#B9C9BF;background:#FBFBF8}
.status kbd{position:absolute;left:8px;top:50%;transform:translateY(-50%)}
.status button.on{background:var(--g);border-color:var(--g);color:#fff;font-weight:600}.status button.on kbd{background:rgba(255,255,255,.18);border-color:rgba(255,255,255,.3);color:#fff}
.status button.st-meet.on,.status button.st-ok.on{background:var(--ok);border-color:var(--ok)}
.status button.st-no.on{background:#8E3A3A;border-color:#8E3A3A}
.status button.st-call.on{background:#9A6B00;border-color:#9A6B00}
@media(max-width:760px){.status{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(hover:none),(max-width:600px){.status kbd,.keys{display:none}.status button{padding-left:10px;text-align:center}}

.lab{display:flex;align-items:flex-end;justify-content:space-between;gap:8px;margin:14px 0 5px}
.lab label{margin:0}
label{display:block;font-size:13.5px;color:var(--mu);margin:14px 0 5px}label b{color:var(--tx)}
input[type=text],input[type=email],input[type=search],input[type=password],input[type=date],input[type=datetime-local],select,textarea{width:100%;border:1.5px solid var(--line);border-radius:10px;padding:10px 12px;background:#fff;min-height:44px;font-size:16px}
input:focus,textarea:focus,select:focus{border-color:#7FB596;outline:none;box-shadow:0 0 0 3px rgba(127,181,150,.25)}
textarea{min-height:96px;resize:vertical;line-height:1.5}
.listening{border-color:var(--rec)!important;box-shadow:0 0 0 3px rgba(198,40,40,.18)!important;background:#FFFBFB!important}
.row{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media(max-width:600px){.row{grid-template-columns:1fr;gap:0}}

.dict{display:inline-flex;align-items:center;gap:6px;border:1.5px solid #BFD9C8;background:#EEF5F0;color:var(--g);border-radius:20px;padding:6px 13px 6px 10px;cursor:pointer;font-size:13.5px;font-weight:600;white-space:nowrap;min-height:36px}
.dict svg{width:16px;height:16px}
.dict:hover{background:#E2EFE6}
.dict.rec{background:var(--rec);border-color:var(--rec);color:#fff;animation:pulse 1.2s infinite}
.dict.off{opacity:.55;filter:grayscale(1)}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(198,40,40,.5)}100%{box-shadow:0 0 0 10px rgba(198,40,40,0)}}
#recpill{position:fixed;left:50%;transform:translateX(-50%);bottom:92px;z-index:40;display:flex;align-items:center;gap:12px;background:#2A1414;color:#fff;border-radius:30px;padding:9px 10px 9px 16px;box-shadow:0 8px 24px rgba(0,0,0,.25);max-width:calc(100vw - 24px);font-size:14px}
#recpill small{display:block;color:#E9C9C9;font-size:12px}
#recpill .dot{width:12px;height:12px;border-radius:50%;background:#FF4D4D;flex:none;animation:blink 1s infinite}
#recpill button{border:0;background:#fff;color:#2A1414;border-radius:20px;padding:8px 16px;font-weight:700;cursor:pointer;flex:none}
@keyframes blink{50%{opacity:.3}}

.meet{border:1.5px dashed var(--ok);background:#F3FAF5;border-radius:11px;padding:2px 14px 10px;margin:10px 0 4px}
.when{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.when input{width:auto;flex:0 0 170px}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border:1.5px solid var(--line);background:#fff;border-radius:20px;padding:7px 13px;cursor:pointer;font-size:13.5px;white-space:nowrap;min-height:38px}
.chip small{color:var(--mu);margin-left:2px}
.chip:hover{border-color:#B9C9BF}
.chip.on{background:var(--g);border-color:var(--g);color:#fff}.chip.on small{color:#cfe0d6}
.chip.ghost{color:var(--mu);border-style:dashed}
details.contacts{margin-top:16px;border-top:1px solid var(--line);padding-top:10px}
details summary{cursor:pointer;list-style:none;color:var(--g2);font-size:14px;font-weight:600}
details summary::-webkit-details-marker{display:none}
details.contacts summary::before,details.card summary h2::before{content:"▸ ";color:var(--mu)}
details[open].contacts summary::before,details[open].card summary h2::before{content:"▾ "}
details.card summary h2{margin:0;display:inline}
details.card[open] summary{margin-bottom:10px}
.savebar{position:sticky;bottom:0;z-index:10;display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:18px -18px -18px;padding:12px 18px;background:rgba(255,255,255,.96);backdrop-filter:blur(6px);border-top:1px solid var(--line);border-radius:0 0 var(--r) var(--r)}
.keys{margin:16px 0 0;font-size:12.5px;color:var(--mu)}
.btn{border:1.5px solid var(--line);background:#fff;border-radius:10px;padding:10px 16px;cursor:pointer;min-height:44px;white-space:nowrap}
.btn:hover{background:#FAFAF7}
.btn.pri{background:var(--g);border-color:var(--g);color:#fff;font-weight:600}.btn.pri:hover{background:var(--g2)}
.btn.big{padding:12px 22px;font-size:16px}
.btn.ghost{border-color:transparent;color:var(--mu);margin-left:auto}
.btn.sm{padding:6px 11px;font-size:13px;min-height:36px}
.btn:disabled{opacity:.5;cursor:default}
@media(max-width:600px){.savebar{position:fixed;left:0;right:0;bottom:0;margin:0;border-radius:0;padding:10px 12px calc(10px + env(safe-area-inset-bottom));box-shadow:0 -4px 16px rgba(0,0,0,.08)}
  .savebar #savenext{flex:1}.savebar .btn.ghost{flex-basis:100%;margin:0;min-height:32px;padding:4px}
  main{padding-bottom:110px}}

.script p{margin:0 0 12px;font-size:14px}.script p b{display:block;color:var(--g2);font-size:12px;text-transform:uppercase;letter-spacing:.4px;margin-bottom:1px}
.script .key{background:var(--warnb);padding:8px 10px;border-radius:8px}
.hist{font-size:13px}.hist>div{padding:7px 0;border-bottom:1px solid var(--line)}.hist>div:last-child{border:0}

/* lists */
.filters{margin-bottom:10px}.filters .chips{margin:10px 0 0}.filters .row.sel{margin-top:10px}
.head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:2px 0 12px}.head h2{margin:0}
table{width:100%;border-collapse:separate;border-spacing:0;background:#fff;border:1px solid var(--line);border-radius:var(--r);overflow:hidden;font-size:14px}
th,td{text-align:left;padding:9px 11px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
th{background:#F0EFE9;font-size:12.5px;color:var(--mu);font-weight:600}
tr.click{cursor:pointer}tr.click:hover td{background:#F7F8F3}
tr.dim td{color:#999}
.late{color:var(--bad);font-weight:600}
#ag{overflow-x:auto}
@media(max-width:700px){
  table.rt,table.rt tbody,table.rt tr,table.rt td{display:block}table.rt thead{display:none}
  table.rt{border:0;background:transparent}
  table.rt tr{background:#fff;border:1px solid var(--line);border-radius:var(--r);margin-bottom:8px;padding:8px 2px;box-shadow:var(--sh)}
  table.rt td{border:0;padding:2px 12px}table.rt td:empty{display:none}
  table.rt td:not(.c-co):not(.c-pr):not(.c-no)::before{content:attr(data-l) ": ";color:var(--mu);font-size:12.5px}
  table.rt td.c-no,table.rt td.c-pr{display:inline-block;padding-right:0}table.rt td.c-no{color:var(--mu);font-size:12.5px}
  table.rt td.c-hide{display:none}
  table.rt td.c-co{font-size:15px}
}

.toast{position:fixed;left:50%;bottom:96px;transform:translateX(-50%);background:#222;color:#fff;padding:11px 18px;border-radius:10px;z-index:50;font-size:14px;box-shadow:0 6px 20px rgba(0,0,0,.2);max-width:calc(100vw - 24px)}
.toast.err{background:var(--bad)}
.login{max-width:380px;margin:9vh auto;background:#fff;border:1px solid var(--line);border-radius:16px;padding:28px;box-shadow:var(--sh)}
.login h1{color:var(--g);font-size:22px}.login .logo{width:44px;height:44px;border-radius:11px;background:var(--g);color:#fff;display:flex;align-items:center;justify-content:center}.login .logo svg{width:24px;height:24px}
.actions-inline{margin-top:18px}.actions-inline .btn{width:100%}
.empty{padding:34px;text-align:center;color:var(--mu)}.empty h2{color:var(--tx)}
.grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:14px}@media(max-width:980px){.grid{grid-template-columns:1fr}}
.actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px}

@media(max-width:600px){
  .top{padding:4px 6px;gap:2px}.top .brand,.top .who{display:none}.tabs{gap:0}.tab{padding:9px 8px;font-size:14px;gap:4px}.pill{min-width:18px;padding:0 5px;font-size:11px;line-height:18px}.top .out{padding:5px 7px;font-size:12px}
  .bar{padding:8px 10px;gap:8px}.seg{width:100%}.seg button{flex:1;padding:9px 4px;font-size:14px}.prog{max-width:none}
  main{padding:10px}.card{padding:14px}h1{font-size:21px}
  .savebar{margin:0}
  .phone{width:100%}.call{flex:1;justify-content:center;font-size:20px}
  .when input{flex:1 1 100%}
  .banner .btn{margin-left:0}
  #recpill{bottom:calc(84px + env(safe-area-inset-bottom))}
  .toast{bottom:calc(90px + env(safe-area-inset-bottom))}
}